Terms of Service

1) About us

Business name: Sewing At Aga’s

Address: 4 Victoria Rd, Poole BH12 3BB, United Kingdom

Phone/WhatsApp: 07514 776088

Email: sewingataga@gmail.com

2) Our services

We provide clothing alterations and tailoring services such as (examples): hems, waist adjustments, zip replacements, repairs, and related sewing work.

Important reality check: tailoring is craftsmanship. Results depend on garment construction, fabric condition, previous alterations, and how the item fits on your body. We will always aim for the best possible outcome within the limits of the garment.

3) Walk-ins, enquiries, and availability

We operate on a walk-in basis unless we explicitly agree otherwise in writing.

Any times or estimates we share are best-effort and may change due to workload, complexity, or garment condition discovered during work.

4) Quotes and pricing

Prices may be shown on the website or discussed in person.

Quotes are estimates based on what we can see at the time.

If, after inspection, we discover extra complexity (e.g., hidden lining, damage, difficult fabric, previous work, pattern matching), we will tell you before we proceed with any additional charge.

Unless stated otherwise, all prices are in GBP (£).

5) Payment

Payment is due when you drop off or when you collect, depending on what we agree.

We may require a deposit for complex jobs, rush work, special materials, or high-value items.

If you request extra work after the original agreement, the total price may increase.

6) Fittings and customer responsibility

To get the best result, you agree that:

You provide accurate instructions and confirm what you want (e.g., length, tightness, shape).

You try the garment on when requested.

You bring the right shoes/undergarments for hems (especially trousers, dresses, wedding/formalwear).

You check the garment at collection and raise any concerns as soon as possible.

7) Alterations are irreversible

Many alterations are permanent (cutting fabric, shortening, resewing seams).

By approving the work, you accept that:

returning the item to its original state may be impossible, and

some fabrics may show needle marks, shine, or stress after seams are moved.

8) Customer-supplied items & condition of garments

You confirm that:

you own the item or have permission to authorise work on it, and

you disclose relevant issues (fabric weakness, previous repairs, stains, damage, fragile materials).

We are not responsible for defects that exist before we touch the item (e.g., weakened fabric, dry rot, hidden tears) or issues that happen because the fabric cannot withstand alteration.

9) Collection, storage, and unclaimed items

Please collect your items promptly once you are told they’re ready.

We may store items for up to 90 days after the ready date (or last contact). After that, we may charge a reasonable storage fee.

Items left uncollected for over 180 days may be treated as abandoned and may be disposed of or donated to recover storage space and costs. We will attempt to contact you using the details you provided before taking this step.

(If chcesz, zmienimy te liczby na bardziej „soft” — ale miej jakąś granicę, bo inaczej będziesz magazynem.)

10) Rush work (express)

If you request rush/express service:

a higher fee may apply,

completion times are still estimates, and

very complex garments may not be eligible for rush service.

11) Changes, corrections, and complaints

A) If something isn’t right

Tell us as soon as possible — ideally within 48 hours of collection.

B) Fixes

If the issue is clearly due to our workmanship (not wear, washing, fabric failure, or changed request), we will offer:

an adjustment/rework where reasonable, or

another fair remedy at our discretion.

C) No “free remake” for changed mind

If you change your mind (e.g., you now want it shorter/longer/tighter/looser than agreed), that is a new request and may require additional charges.

12) Refund policy

Because alterations are bespoke and often irreversible, refunds are generally not available once work has started.

If we accept that a serious fault is due to our workmanship and we cannot reasonably fix it, we may offer a partial or full refund depending on the situation.

Nothing in these Terms limits your statutory rights under UK consumer law.

13) Liability

We take care of your garments, but you agree that:

Our total liability for any claim relating to a specific job is limited to the amount you paid for that job, unless the law requires otherwise.

We are not liable for indirect losses (e.g., missed events, travel costs, loss of earnings).

14) Website use

You agree not to misuse the website (e.g., hacking, spam, scraping, or uploading malicious content). We may restrict access if misuse occurs.

15) Intellectual property

All content on the website (text, photos, logos, design) belongs to Sewing At Aga’s or its licensors. You may not copy or reuse it commercially without permission.

16) Privacy

Your personal data is handled according to our Privacy Policy (available on our website).

17) Governing law

These Terms are governed by the laws of England and Wales, and disputes will be handled by the courts of England and Wales (unless consumer law requires otherwise).

18) Changes to these Terms

We may update these Terms. The latest version will be published on our website with an updated date.